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HARFTAI

Professional Services

Qualify leads and triage support without adding headcount.

AI employees for MSPs, IT consulting, agencies, and consultants — lead qualification, discovery scheduling, client onboarding, and support triage.

MSPs
IT Consulting
Marketing Agencies
Engineering Firms
Business Consultants

Pain points

Industry challenges we solve

  • Tier-1 tickets consume senior engineer time
  • Inbound leads wait hours for qualification
  • Client onboarding coordination is manual
  • After-hours support requests go unanswered

Use cases

AI employee use cases

Lead qualification
Discovery scheduling
Client onboarding
Support triage

Workflows

Industry-specific call flows

Inbound call flow

  1. 1.Caller greeted with industry-specific script
  2. 2.Intent qualified (urgency, service type, contact info)
  3. 3.Appointment booked or request routed to team
  4. 4.Confirmation sent + CRM updated

Integrations

Works with your industry systems

Calendars & scheduling
CRM platforms
Phone & SMS
Help desk & ticketing
Internal databases
Custom APIs

KPIs

Representative outcomes

Instant 24/7

Response time

15–30 hrs/wk

Staff time saved

2–4 weeks

Pilot timeline

60–90 days

ROI realization

Try the MSP Service Desk Assistant

Experience a simulated call built for professional services terminology, objections, and outcomes.

Run MSP Service Desk Assistant demo

FAQ

Professional Services FAQ

Deploy AI employees for Professional Services

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