Professional Services
Qualify leads and triage support without adding headcount.
AI employees for MSPs, IT consulting, agencies, and consultants — lead qualification, discovery scheduling, client onboarding, and support triage.
MSPs
IT Consulting
Marketing Agencies
Engineering Firms
Business Consultants
Pain points
Industry challenges we solve
- Tier-1 tickets consume senior engineer time
- Inbound leads wait hours for qualification
- Client onboarding coordination is manual
- After-hours support requests go unanswered
Use cases
AI employee use cases
Lead qualification
Discovery scheduling
Client onboarding
Support triage
Call flows
Industry-specific call flows
Inbound call flow
- 1.Caller greeted with industry-specific script
- 2.Intent qualified (urgency, service type, contact info)
- 3.Appointment booked or request routed to team
- 4.Confirmation sent + CRM updated
Integrations
Works with your industry systems
Calendars & scheduling
CRM platforms
Phone & SMS
Help desk & ticketing
Internal databases
Custom APIs
ROI examples
Representative outcomes
Instant 24/7
Response time
15–30 hrs/wk
Staff time saved
2–4 weeks
Pilot timeline
60–90 days
ROI realization
Try the MSP Service Desk Assistant
Experience a simulated call built for professional services terminology, objections, and outcomes.
Run MSP Service Desk Assistant demoFAQ
Professional Services FAQ
Deploy AI employees for Professional Services
Related solutions
Explore connected AI employees, industries, and demos.
Ready to deploy your AI Receptionist & Virtual Assistant?
Try the voice demo or book a strategy call. We'll show you how it works with your systems and industry.
Or email hello@harft.ai